Cancellation Policy

Effective Date: January 18, 2025

At ARHOST, we strive to provide high-quality services to meet your business needs. However, we understand that there may be circumstances where you wish to cancel a service. This Cancellation Policy outlines the terms and conditions for service cancellations.

General Cancellation Terms

1. Request Submission:

   • All cancellation requests must be submitted through the client portal or by contacting our support team at support@arhostbd.com.

   • The request should include your account details and the specific service you wish to cancel.

2. Notice Period:

   • Hosting Services: A minimum of 7 days’ notice is required before the next billing cycle.

   • Domain Services: Domain registrations, renewals, or transfers are non-refundable after payment has been processed.

   • Bulk SMS and Digital Marketing Services: Cancellation requests must be submitted at least 5 days prior to the scheduled campaign start date.

3. Refund Eligibility:

   • Services canceled within the first 30 days of activation may be eligible for a refund under our 30-day money-back guarantee, excluding non-refundable services such as domain registration fees.

   • No refunds will be issued for cancellations after the 30-day period.

Service-Specific Cancellation Terms

1. Hosting Services:

   • Shared Hosting: Cancellation requests must be submitted prior to the renewal date to avoid automatic billing.

   • VPS Hosting: Clients are responsible for canceling their VPS subscription at least 7 days before the renewal date. Failure to do so may result in billing for the next cycle.

2. Web Development Services:

   • Projects in progress are subject to cancellation fees based on the percentage of work completed. Completed milestones are non-refundable.

3. Bulk SMS Services:

   • Any unused SMS credits are non-refundable.

   • Campaigns in progress cannot be canceled once initiated.

4. Digital Marketing Services:

   • Ongoing campaigns require a minimum of 5 days’ notice for cancellation.

   • Fees for services already rendered are non-refundable.

Conditions for Immediate Termination

ARHOST reserves the right to suspend or terminate services without notice in cases of:

• Violation of our Terms of Service or Acceptable Use Policy.

• Illegal activities, spamming, or abusive practices.

• Non-payment or chargebacks on invoices.

Refund Processing

1. Timeline:

   • Refunds, if applicable, will be processed within 7-15 business days from the approval of the cancellation request.

2. Method:

   • Refunds will be issued via the original payment method or as account credits, based on client preference.

Contact Us

For any questions or to request a cancellation, please contact us at:

• Email: support@arhostbd.com

• Phone: 01648433927

• Address: Flat Number: Ta-131, Wakil Tower, Gulshan Badda Link Rd, Dhaka 1212

By using ARHOST’s Services, you acknowledge that you have read, understood, and agree to this Cancellation Policy.