Refund Policy

Effective Date: January 18, 2025

At ARHOST, we are committed to providing high-quality services to our customers. If you are not satisfied with your purchase or experience, this Refund Policy outlines the conditions and processes for refunds.

General Refund Terms

1. Eligibility for Refunds:

   • Refunds are available only for services canceled within 30 days of purchase under our 30-day money-back guarantee.

   • Services that are explicitly non-refundable, such as domain registrations and renewals, are not eligible for refunds.

2. Non-Refundable Services:

   • Domain registration, transfer, and renewal fees.

   • Bulk SMS credits that have been purchased and/or used.

   • Web development and digital marketing services already delivered or in progress.

3. Partial Refunds:

   • Refunds for web development projects are subject to the percentage of work completed. Milestones already achieved are non-refundable.

4. Processing Fees:

   • Any processing fees incurred during payment are non-refundable.

Service-Specific Refund Policies

1. Hosting Services:

   • Shared Hosting: Full refunds are available if the service is canceled within 30 days of activation.

   • VPS Hosting: No refunds will be issued for VPS hosting services under any circumstances.

   • No refunds will be issued for accounts suspended or terminated due to policy violations.

2. Bulk SMS Services:

   • Refunds are not available for unused or partially used SMS credits.

   • Campaigns already initiated cannot be refunded.

3. Digital Marketing Services:

   • Refunds are not available for campaigns once they have started.

   • Fees for services already rendered, such as ad creation or analytics setup, are non-refundable.

4. Web Development Services:

   • Projects canceled before completion may be eligible for a partial refund based on the work completed.

Refund Request Process

1. Submission of Request:

   • Refund requests must be submitted through the client portal or by contacting our support team at support@arhostbd.com.

   • Include your account details, the service in question, and the reason for the refund request.

2. Review and Approval:

   • Refund requests will be reviewed and processed within 10-15 business days.

   • Approval is subject to compliance with this Refund Policy.

3. Refund Method:

   • Approved refunds will be issued via the original payment method or as account credits, depending on customer preference.

Conditions for Denial of Refunds

ARHOST reserves the right to deny refund requests in cases of:

• Policy violations, including spamming, illegal activities, or abuse of services.

• Failure to comply with the cancellation terms outlined in our Cancellation Policy.

• Requests made after the 30-day refund eligibility period.

Contact Us

If you have any questions or require assistance with a refund, please contact us:

• Email: support@arhostbd.com

• Phone: 01648433927

• Address: Flat Number: Ta-131, Wakil Tower, Gulshan Badda Link Rd, Dhaka 1212

By using ARHOST’s Services, you acknowledge that you have read, understood, and agree to this Refund Policy.