ARHOST (“we,” “us,” or “our”) is committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted. Please read this policy carefully before purchasing any of our services.
1. General Refund Guidelines
- Eligibility: Refunds are available for certain services under specific conditions as outlined in this policy. Refund eligibility varies depending on the type of service purchased.
- Request Period: Refund requests must be made within 30 days from the date of purchase. Requests made after this period may not be eligible for a refund.
- Non-Refundable Services: Certain services are non-refundable once they are provided, as specified below.
2. Domain Registration
- Refund Eligibility: Domain registration fees are non-refundable once the domain has been successfully registered. This is due to the nature of domain registration, which involves third-party registries.
- Cancellation: If you wish to cancel a domain registration, you may do so, but no refund will be issued for the registration fee.
3. Hosting Services
- Money-Back Guarantee: We offer a 07-day money-back guarantee for our hosting services. If you are not satisfied with our hosting services, you may request a refund within 07 days from the date of purchase.
- Conditions: The refund applies only to the hosting service fee. Any setup fees, add-ons, or domain registration fees associated with the hosting service are non-refundable.
- Pro-Rated Refunds: After the 07-day money-back guarantee period, no full refunds will be issued. However, you may be eligible for a pro-rated refund based on the remaining time of your hosting plan.
4. Web Development Services
- Custom Projects: Due to the nature of custom web development services, refunds are not available once the project has commenced. This includes planning, design, coding, and other development activities.
- Project Cancellation: If you wish to cancel a web development project before it has started, you may be eligible for a partial refund, less any administrative or setup fees. Once work has begun, no refunds will be issued.
- Revision and Support: We offer revisions and support as outlined in the project agreement. Dissatisfaction with the final product will not be grounds for a refund if the project has been completed according to the agreed-upon specifications.
5. Digital Marketing Services
- Campaign Services: Refunds are not available for digital marketing services, including SEO, PPC, social media marketing, or any other campaign-based services once the campaign has been launched.
- Pre-Paid Services: For pre-paid digital marketing services, refunds may be considered on a case-by-case basis, depending on the progress and work completed. Any refund will be pro-rated based on the remaining services not yet rendered.
6. Bulk SMS Services
- Refund Eligibility: Refunds for Bulk SMS services are available only if there is a technical issue on our end that prevents the delivery of messages. Refund requests must be made within 07 days of the issue.
- Non-Delivery Due to User Error: Refunds will not be issued for non-delivery of messages due to incorrect recipient numbers, opt-outs, or other issues not related to our platform.
7. How to Request a Refund
To request a refund, please contact our support team at support@arhostbd.com with the following information:
- Your full name and contact details
- The service for which you are requesting a refund
- The reason for your refund request
- Any relevant order or account information
We will review your request and respond within 07 business days. Please note that submission of a refund request does not guarantee a refund. Refunds will be issued in accordance with this policy and any applicable laws.
8. Refund Processing
- Refund Method: Approved refunds will be processed using the original payment method. If the original payment method is no longer available, we may offer an alternative method at our discretion.
- Processing Time: Refunds may take 07 business days to process, depending on your payment provider. We are not responsible for delays caused by your bank or payment provider.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: support@arhostbd.com
Phone: 01648-433927
By purchasing our services, you acknowledge that you have read and understand this Refund Policy and agree to its terms.
