Refund Policy

Effective Date: January 18, 2025

ARHOST is committed to providing high-quality services to our customers. If you are not satisfied with your purchase or experience, this Refund Policy outlines the conditions and processes for refunds.

General Refund Terms

Eligibility for Refunds:
Refunds are available only for services cancelled within 30 days of purchase under our 30-day money-back guarantee
Services that are explicitly non-refundable, such as domain registrations and renewals, are not eligible for refunds

Non-Refundable Services:
Domain registration, transfer, and renewal fees
Web development and digital marketing services already delivered or in progress

Partial Refunds:
Refunds for web development projects are subject to the percentage of work completed. Milestones already achieved are non-refundable

Processing Fees:
Any processing fees incurred during payment are non-refundable

Service-Specific Refund Policies

Hosting Services:
Shared Hosting: Full refunds are available if the service is cancelled within 30 days of activation
VPS Hosting: No refunds will be issued for VPS hosting services under any circumstances
BDiX Hosting: Full refunds are available if the service is cancelled within 30 days of activation
No refunds will be issued for accounts suspended or terminated due to policy violations

Digital Marketing Services:
Refunds are not available for campaigns once they have started
Fees for services already rendered, such as ad creation or analytics setup, are non-refundable

Web Development Services:
Projects cancelled before completion may be eligible for a partial refund based on the work completed

Refund Request Process

Submission of Request:
Refund requests must be submitted through the client portal or by contacting our support team at [email protected]
Include your account details, the service in question, and the reason for the refund request

Review and Approval:
Refund requests will be reviewed and processed within 10–15 business days
Approval is subject to compliance with this Refund Policy

Refund Method:
Approved refunds will be issued via the original payment method or as account credits, depending on customer preference

Conditions for Denial of Refunds
ARHOST reserves the right to deny refund requests in cases of:
Policy violations, including spamming, illegal activities, or abuse of services
Failure to comply with the cancellation terms outlined in our Cancellation Policy
Requests made after the 30-day refund eligibility period

Contact Us
If you have any questions or require assistance with a refund, please contact us at:
Email: [email protected]
Phone: 01648433927
Address: Flat Number: Ta-131, Wakil Tower, Gulshan Badda Link Rd, Dhaka 1212

By using ARHOST’s Services, you acknowledge that you have read, understood, and agree to this Refund Policy.